During this pandemic, telehealth assessments can be safer for the patient, caregivers and the psychologist. However, there are limitations when the assessor is not able to be in the same room as the patient.
With a good audio and or video connection, the psychologist can still make many behavioral observations regarding patient’s eye contact, rate and rhythm of speech, prosody, distractibility and the like.
However, some potentially important information can be lost. For example, most video formats focus on the shoulders and face of the patient, but it can remain unclear what’s happening outside of view. For example, is the patient bouncing their legs anxiously or exhibiting pain behavior?
The assessor also loses the ability to watch the patient walk back to the assessment room, which can give information on gait or use of an assistive device. Even the smell of the patient is uncertain, which can give important information about hygiene, smoking or alcohol use behaviors. Loss of some of this information is unavoidable when using telehealth.
Recommendation
Observing patient behavior in a telehealth format remains just as important as in a traditional face-to-face assessment. The psychologist must recognize information that may be lost in the remote assessment and seek out converging evidence from collateral sources of information, such as key informants and any available health records.